This Privacy Policy explains how LinguaHive processes personal data when you use our website, contact us, or take part in our small-group language courses and related tutoring services.
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled group lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate the website, improve service reliability, and meet legal and accounting obligations.
We may disclose personal data to service providers that support hosting, communications, booking, payment processing, online lesson delivery, and technical maintenance. We may also share limited information with instructors or administrative personnel involved in course administration, timetable coordination, and progress review, subject to confidentiality obligations and appropriate safeguards.
We may share personal data with public authorities, courts, or other legal recipients when necessary to comply with legal obligations, respond to lawful requests, protect rights, or support the establishment, exercise, or defense of legal claims.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, our legitimate interests, or consent where required. We use data only for specified and proportionate purposes connected with our language courses, tutoring services, and website operations.
Where applicable, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal duties or by the need to retain records for course administration and compliance.
Depending on your location and the processing involved, you may have rights to access your data, request correction, ask for deletion, object to certain processing, and request restriction or portability. You may also lodge a complaint with a competent supervisory authority if you believe your rights have been infringed.
To exercise a privacy right, provide enough information for us to identify you and understand the request. We may ask for additional details to confirm identity or clarify the scope of the request. We will respond within the period required by applicable law and will explain any lawful refusal or limitation.
We retain personal data for as long as needed to manage inquiries, enrolment, lessons, progress review, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it unless a longer retention period is necessary under law or for legitimate recordkeeping.
Any material update will be reflected on this page and will take effect when posted unless a different effective date is stated. We may also provide additional notice where a change is significant or where law requires it.
We may process identification and contact details, inquiry and enrolment information, level screening responses, course preferences, timetable details, payment-related records, communication content, attendance and progress information, and technical data such as device, browser, and log information. Where online lessons are used, we may also process limited audio, video, and platform connection data necessary to deliver the session.
We collect personal data directly from you when you make an inquiry, complete level screening, confirm course terms, enrol, or communicate with us. We also receive data from your use of the website, booking channels, payment processes, and online lesson tools, including records generated during scheduled lessons, guided practice, and progress review.
Our cookies may include necessary cookies for site security and core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser settings. If our site provides a cookie preference tool, you can use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting performance.
